Shipping and returns
How ordering works
Everything here is made to order, so you ask for a quote instead of checking out. Your request includes the exact lettering, the quantity, and an estimate you can see before you send it.
Within one business day we reply with your final quote and a payment link. Production starts once you have approved the lettering and paid.
Minimums and volume pricing
Each product page shows its minimum order, so small jobs do not cost more to set up than they bring in. Most items start at a few sets, and the kits start at one. If you need fewer than the minimum, ask us and we will see what we can do.
Larger orders cost less per set:
- 5 to 9 sets: 5% off
- 10 to 24 sets: 10% off
- 25 to 49 sets: 15% off
- 50 sets or more: 20% off
Production time and transit time are not the same thing
Stated separately on purpose, because conflating them is how a two-day build turns into a complaint about late delivery.
Production is one business day once your quote is approved and paid, for approvals received before 2pm Central. That is the time it takes to cut, weed, tape and pack your markings.
Transit is whatever the shipping service on your quote takes, counted from the day after production finishes. Standard ground is typically two to five business days depending on distance.
For example, a quote paid on Monday morning ships Tuesday and arrives somewhere between Wednesday and the following Monday. We do not control the second half of that.
Shipping costs
We ship within the United States. Standard shipping is $8.00 and is free when your order comes to $70 or more after any volume discount. Express shipping is $15.00. Sales tax, where it applies, is added on your invoice. Your quote shows the total before you pay.
Returns on made-to-order goods
Every marking here is cut to line data you supply. Your USDOT number is not something we can resell, so these are not returnable in the ordinary way.
What we do instead:
If we cut it wrong — the vinyl does not match the data you submitted — we remake it and ship the replacement at our cost. Send a photo, keep the original, no return shipping required.
If you sent the wrong data — a mistyped number, a name that does not match your FMCSA record — tell us within 30 days and we will remake it once at 50% of the original price. We would rather have you compliant than right.
If it arrived damaged — photo of the packaging and the decal, and we remake it. No return needed.
Before you request a quote
Check the number against your paperwork rather than typing it from memory, and check your legal name against your FMCSA record. Those two things account for almost every remake we do, and both take a minute to verify.
If a marking we produced to your specification is cited for a display violation, see the compliance guarantee.